Never Say “No Problem” Again

Most humans live by the law of reciprocity where you do something of positive value for someone and they feel an obligation to do something of positive value in return.  Taking the time to enhance the lives of others will have a positive effect on yours.

The critical moment comes when someone says “thank you.”  Due to our prior interactions and media we’ve consumed, we often respond with:

“Nothing to it.” or “It’s just my job.” or “No problem.”

We’ve all said these lines before when someone thanked us.  It’s easy. It seems like the right thing to stay.  According to Dr. Robert Cialdini, you’re throwing away a valuable part of your social currency.  When someone thanks you, they are extending themselves in showing you how they honestly value what you’ve done for them.  If you respond with one of the terms above, you’re destroying the goodwill you’ve created and robbing the grateful person of an activity their brain wants to complete – the need to reciprocate.

Next time, instead of responding with “no problem” or “it’s just my job,” try “you’re most welcome, you’d do the same for me.”  You’ll notice that most people will respond positively and agree that they will do the same for you!  I’ve been using this method for years.  The first step, though, is being willing to extend yourself to help others.  Help others genuinely, repeatedly and without keeping score.  You don’t need to keep score any longer when you do this.  You’ll have built goodwill and solidified your goodwill and the benefit you provide in the minds of others.  Do this for people that are close to you, do this for strangers.  Everyone benefits from you reaching out, including you.  How much goodwill can you build today?  In effect, how many people can you help today?

As seen on MySA

Author: Nan Palmero, MBA

It's likely we've met: a) on an airplane b) at an event c) in a meeting d) on the internet. If you haven't found what you're looking for here, message me. I like making new friends. You can find me on Google+

3 thoughts on “Never Say “No Problem” Again”

  1. So very true! I find myself saying “no problem” all the time! No longer!

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