What Makes a Great Leader


My first real job during and after college was working for Candy.  Candy is an amazing leader.  From time to time, I’d blow it.  I would fill out an application incorrectly for a client, miss an overnight shipment drop by mistake because I put it in the FedEx box instead of UPS or I broke the refrigerator.  Each time as I would sheepishly approach her about it, she would respond, “If that’s the worst thing that happened today, you’re doing great! Most people can’t even say that.”  She knew that I gave her my best.  Some of these mistakes could have had significant impacts on the business, but she always maintained an amazing attitude.  Of all the things she taught me over the seven years I worked for her, and there were many, her amazing attitude was the most powerful.

Now, working with the fantastic SalesBy5, I have an amazing team surrounding me, with another great leader.  Sometimes, things don’t always go the way I need them to.  Hey, mistakes happen.  Every time, I think about how Candy would respond. I try my best to always issue the same response, and then help my team get back on their feet to get the situation resolved.  For me, an amazing attitude is easy when things are great.  When the amazing attitude remains even when circumstances aren’t great is when you see a true leader.  Remember, leadership has nothing to do with your title; it’s an attitude.  I hope I can live up to the examples set for me.

What do you think it takes to be a great leader?  Please share your thoughts in the comments!

As seen on MySA.com

Author: Nan Palmero, MBA

It's likely we've met: a) on an airplane b) at an event c) in a meeting d) on the internet. If you haven't found what you're looking for here, message me. I like making new friends. You can find me on Google+