These three potent words help people calm down and, as Mark says, “identify the specific problems that usually are far short of catastrophic.” This statement tells people you care about what they have to say, what they think and how they feel, especially when you show them you’re genuinely listening by leaning in.
Using “tell me more” has lead to me being thanked. Not because I’ve offered great advice but because I simply listened to the person reason through their situation. Typically, people don’t need us to fix their issues, just be with them. In Chapter 1 of Bob Goff’s whimsical book, Love Does, he says “I used to want to fix people, but now I just want to be with them.” Thanks to these two caring guys, I’m getting closer to living life that way. Do you have something that you like to say to others to help show them how much you care?
Photo by Erik Darmstetter